广东工业大学学报 ›› 2016, Vol. 33 ›› Issue (06): 1-17.doi: 10.3969/j.issn.1007-7162.2016.06.001

• 可拓论坛 •    下一篇

网络环境下服务系统绩效的指标体系和可拓评价

李桥兴1,2,3, 张婷1   

  1. 1.兰州大学 管理学院,甘肃 兰州 730000;贵州大学 2.喀斯特地区发展战略研究中心; 3.管理学院,贵州 贵阳 550025
  • 收稿日期:2016-08-03 出版日期:2016-11-18 发布日期:2016-11-18
  • 作者简介:李桥兴(1973-),男,教授,博士,主要研究方向为管理科学、产业经济学和可拓创新.
  • 基金资助:
    2016年度贵州省教育厅高等学校人文社会科学研究基地项目(2016JD020)

An Indicator System and Extension Assessment of Service Performance in a Network Context

Li Qiao-xing 1,2,3, Zhang Ting1   

  1. 1.School of Management, Lanzhou University, Lanzhou 730000, China; 2. The Research Centre of Development Strategy in Karst Region; 3.School of Management, Guizhou University, Guiyang 550025, China
  • Received:2016-08-03 Online:2016-11-18 Published:2016-11-18

摘要:

服务业在世界经济中发挥着越来越重要的作用,然而目前服务绩效研究主要集中于特定服务部门或企业.通过建立一个适用于一般服务系统的通用指标体系,为服务部门绩效评价提供参考依据.并且网络环境下的服务系统可以包含不同行业的服务组织,利用可拓评价法对网络环境下的服务系统绩效进行评价,可以实现对服务系统绩效从纵向和横向两个方面进行评价.最后用一个含6个服务组织的服务网络系统为案例验证结论.

关键词: 服务网络; 绩效评估; 指标体系; 可拓评估;

Abstract:

Service industries play important role in the world economy, and prior results on performance measurement mainly aimed at a specific service sector or enterprise. In this research, a connected graph was defined as a service system network constructed by the general service entities. An indicator system was set up and an extension method proposed to evaluate the performance of the general service system network from both vertical and horizontal dimensions. The vertical dimension means that the service entities may be in different years, and the horizontal dimension means that the service entities may be the same or different types of service system while they may also locate in different regions with different resource endowments. The evaluation method using the indicator system was adopted to contrast the performance among the same and/or different regions, and the evaluation results can improve the individual performance of every service entity and also the whole service system in different years and/or in different performances of the service system network. A sample of a service network which consists of different six-type service entities shows a satisfying result in case study.

Key words: service system network; performance evaluation; indicator system; extension assessment

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